GearMax Pro · Returns
Returns
You have 30 days from the day you receive your order to return any product, as long as it is unused and in its original packaging.
How it works
1 Contact us within 30 days via WhatsApp or Contact Us, with your order number and the reason for the return.If you can, include photos of the product and its packaging.
2 Ship the product unused and in its original packaging to our warehouse in Cuauhtémoc, Chihuahua.Return shipping is at your expense. Address: Corredor Lote 3, Campo Número 20, Carr. a Álvaro Obregón km 12, C.P. 31607, Cuauhtémoc, Chih.
3 We refund the product value to the same payment method, no later than 5 business days after we receive and inspect it.
Guidelines
30 days
From the day you receive your order
All products
Applies to our entire catalog
5 business days
Maximum time for your refund, to the same payment method
Original packaging
The product must be unused
Return shipping
Paid by the customer
Request your return
Frequently asked questions
Does it apply to all products?
Yes. We accept returns on all our products within 30 days from the day you receive your order.
Can I return a product I have already used or installed?
No. To accept the return, the product must be unused and in its original packaging.
Who pays for return shipping?
Return shipping is paid by the customer.
How and when do I get my refund?
We refund your money to the same payment method you used, no later than 5 business days after we receive and inspect the product.
Is the original shipping cost refunded too?
No. The refund covers only the product value; the original shipping cost is non-refundable.
What if the product has a manufacturing defect?
That is covered by our 12-month warranty against manufacturing defects. Request it on the Warranty page.