GearMax Pro · Your order
Order information
What happens from the moment you buy until you receive your order, and where to check it at any time.
How it works
1 You place your order by card (Visa, Mastercard, American Express or Discover), with Link or by bank transfer.When you finish, you will see your order number (for example, S12345) and receive an email with the summary.
2 We confirm your payment. Card payments are confirmed instantly. For bank transfers, use your order number as the reference and upload your receipt in My Orders.As soon as your order is confirmed, we send you the confirmation with the receipt via WhatsApp. If you paid by transfer, your order shows "Payment confirmed" with the date.
3 We prepare and ship your order. Products with the MaxShip label paid before 1:00 pm (Mexico Central Time) ship the same day.The truck leaves our warehouse in Cuauhtémoc, Chihuahua, at 6:00 pm.
4 You track your shipment. We share the carrier (PaquetExpress or Tresguerras) and your tracking number.You can also see your delivery status in My Orders.
5 You receive your order. If you requested an invoice at checkout, you will find it in My Orders.
In summary
My Orders
Status, payments, receipt and invoices
1:00 pm
Mexico Central Time. Cutoff for same-day shipping
2–3 business days
Average delivery time
30 days
For returns
Check your order
Frequently asked questions
Where can I see my order?
Sign in and go to My Orders. If you bought without an account, use the link in the email we sent you when you placed your order.
How do I pay by bank transfer?
When you choose "Bank Transfer" you will see our BBVA account details (pesos and dollars); they are also included in your quotation PDF. Use your order number as the reference and upload your receipt in My Orders so we can confirm your order faster.
How do I request an invoice?
At checkout, indicate that you need an invoice and enter your RFC, tax regime and CFDI use. Your invoice will appear in My Orders.
How much does shipping cost?
It is calculated from your postal code and the weight and dimensions of your order. Check it on each product page with the shipping calculator or at checkout. More details in Shipping information.
Can I change or cancel my order?
Message us as soon as possible with your order number. If your order has already shipped, please see our Returns policy.