Terms and Conditions

1. Who we are

TRAILER GEAR MAX S.A. de C.V. (GearMax Pro), RFC TGM240520FU7. Corredor Lote 3, Campo Número 20, Carr. a Álvaro Obregón km 12, C.P. 31607, Cuauhtémoc, Chihuahua, Mexico.

Customer service: WhatsApp 625 589 5861 or our contact page.

2. Prices

• Prices are in Mexican pesos (MXN) and are shown before VAT ("+ IVA"). The 16% VAT is added in the cart and at checkout.
• Prices and availability may change without notice. The price that applies is the one shown when you complete your purchase.
• If a product is published with an obvious price error, we may cancel the order and refund the full amount paid to the same payment method.

3. Payment methods

• Credit or debit card (Visa, Mastercard, American Express and Discover), processed securely by Stripe.
• Interest-free installments (meses sin intereses): 3 months on purchases of $300 or more and 6 months on purchases of $600 or more, with participating Mexican credit cards.
• Bank transfer: we process your order once the payment is confirmed. Send your receipt to finance@gearmaxpro.com or by WhatsApp to 625 589 1039.
• If you need an invoice (CFDI), enter your tax information at checkout.

4. Shipping

• All shipments have a cost, calculated at checkout based on your postal code, and the weight and size of your order.
• We ship with PaquetExpress. If it does not deliver to your address, we use Tresguerras.
• Products with the MaxShip label ship the same day if your order is paid before 1:00 pm Central Time (home delivery, standard zone).
• Average delivery time is 2–3 business days. The estimated date is shown at checkout; extended zones may take longer and cost more.

5. Cancellations

You can cancel your order at no cost before it leaves our warehouse; we refund the full amount to the same payment method within 5 business days. Once the package has been handed over to the carrier, it is handled as a return: the customer pays the return shipping, the original shipping cost is not refundable, and we refund within 5 business days after the package arrives back at our warehouse, as long as the product is in its original packaging and in good condition.

6. Returns

• You have 30 days from the day you receive your order to return any product, as long as it is unused and in its original packaging.
• Return shipping is paid by the customer. We refund the product value to the same payment method within 5 business days after receiving and inspecting it; the original shipping cost is not refunded.
• Details and how to request a return: Returns.

7. Warranty

All our products have a 12-month warranty against manufacturing defects. Request it on our Warranty page with the serial number or the code engraved on the product.

8. Privacy

We handle your personal data as described in our Privacy Notice.

9. Applicable law

These terms are governed by the laws of Mexico, including the Federal Consumer Protection Law. As a consumer, you may also contact PROFECO.